Pan-Abode International values and respects the privacy of its customers and visitors. The purpose of this Online Privacy Policy is to provide you with information about how Pan-Abode International collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions

About this Policy

This Online Privacy Policy describes the privacy practices of Pana-Abode International (“our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our website, including mobile website
  • Social media interactions on our website and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements or emails

Information We Collect

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, and authentication information, such as your signature.

Returns information. When you return a product to our head office or request a refund or exchange, you may be asked to provide your name, address, phone number and provide acceptable government-issued photo ID. We collect this information to process and track returns and to help detect and prevent fraud, make return authorization decisions and otherwise administer our loss prevention program.

Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or sex. Location information. If you use our mobile website, we may collect location data obtained from your mobile device. If you use our website, we may collect location data obtained from your IP address. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device.

Registration information. If you register on our website or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.

Other information. We may collect any of the information or content that you provide through our website.  If you use our website, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us.

How Information is Collected

The following are a few examples of when we collect information from you:

  • During website registration in connection with an online purchase
  • If you use an online forum, provide us with comments or reviews
  • If you upload or share a photo or other digital content through our website, applications, or via social media interactions on third party websites like Facebook or Twitter.
  • If you participate in a sweepstakes, contest or promotion
  • If you request a quote, warranty or other information
  • If you return a product
  • If you apply or inquire about employment

We may use tracking tools like browser cookies, flash cookies, and web beacons.

How We Use Information

We use the information we collect for our business purposes, including:

  • Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.
  • Administering your participation in a contest sweepstakes or other promotion or sending you prizes you might have won
  • Processing a return
  • Responding to a product or service review

We may use your information to make website or product and service improvements.

We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

In certain circumstances, we may send you communications about special Pan-Abode International promotions or offers. For example, if you have registered on our website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications at an event or with one of our dealer represenatives. We may also notify you of new website features or product and service offerings. We may use information to deliver you marketing communications (including online ads) based on your interests oronline behaviour.

We may contact you to tell you about changes to this Online Privacy Policy.

We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, etc.) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our website. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

We may also use personal information with your consent, and as otherwise permitted or required by law.

Information Sharing

We share information with our Dealer Represenatives and service providers who represent Pan-Abode, assemble our homes or provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments and send email and communications. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada (including the U.S.), and as such the governments, courts or law enforcement or regulatory agencies in the applicable jurisdictions may be able to obtain disclosure of that information in accordance with their laws. Our Dealer Represenatives and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our dealer represenatives to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction.

If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable Canadian, US or foreign laws.

With our business partners. For example, we might share information with one of our Dealer Represenatives or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected.

To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.

At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can change your preferences to not receive marketing communications from us by emailing us. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.

Registered website users can update their information. If you are not a registered website user, you can contact us by email.

Accessing and Correcting Personal Information

To the extent required or permitted by applicable law, you may access, update, correct inaccuracies in (or withdraw consent to the use of) your personal information in our records in the following ways: 

  • As a registered user with our website, you can access your profile information at any time.
  • By contacting us using the information provided below in our Contact Us  section.


When you place orders on our website, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our website from capturing and viewing your personal information.

While we use industry standard means to protect our website and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.


Our website contains links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Online Privacy Policy does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.

Contact Us

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 604-582-8295 (Toll-Free: 1-800-665-0660) or reach us by email at

You can write to us at: Pan-Abode International
12745 116 Avenue
Surrey, BC
V3V 7H9

Our Tracking Techniques

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies.  We or third parties may also collect or receive information from others’ mobile applications and use that information to provide measurement services and targeted ads. We also use these tools:

  • To track visitors to our website.
  • To recognize returning customers.
  • To learn what site referred you to our website.
  • To store your password if you are registered on our website.
  • To personalize your experience on our website, and on third-party social networking websites, plug-ins and applications.
  • To collect and store geographic data determined by the IP address of your computer.
  • To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may collect information about your online behaviour on our website.

So we can better understand our audience, our customers, our website visitors and their respective interests.

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Your mobile device may not give you the ability to control cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our website.  If you block or delete cookies, not all of the tracking that we have described in this policy will stop.

Controlling Online Interest-Based Ads

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on other companies’ websites. These ads may be based on information about your online activity collected by us or third parties on our website or other third party websites. For example, information collected when you register for a website, like your postal code may be used to deliver an ad for people in your area.  These ads may also be based on your activities on our website or on third party websites.

Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. You may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.